fedserv/echo
1
0
Fork 0
Code Issues Pull requests Projects Releases Packages Wiki Activity Actions

Add HelpServ: a help-desk ticket queue

Browse source 
Users open tickets with REQUEST (or HELPME); the queue is event-sourced
and, because a request is an event, the audit feed announces it to staff
and records it in the searchable log — so OperServ LOGSEARCH finds a ticket
by any word, the same trail as reports. A user can CANCEL their own open
ticket. Operators work the queue: LIST [ALL], VIEW, TAKE (claim), NEXT
(claim the oldest unassigned), CLOSE. Filing is rate-limited. Opt-in.

That completes the six third-party modules — all interconnected: they
share the account/channel/oper identity, the event-sourced store, and the
one audit/incident trail.
This commit is contained in:
Jean Chevronnet 2026-07-14 04:39:45 +00:00
parent 06227e73da
commit a47dd6bda3
No known key found for this signature in database
9 changed files with 385 additions and 2 deletions
Download patch file Download diff file Expand all files Collapse all files

8
helpserv/Cargo.toml Normal file
View file

@ -0,0 +1,8 @@
[package]
name = "fedserv-helpserv"
version = "0.0.1"
edition = "2021"
description = "HelpServ: a help-desk queue — users ask, operators take and answer."
[dependencies]
fedserv-api = { path = "../api" }