Jean
a47dd6bda3
Users open tickets with REQUEST (or HELPME); the queue is event-sourced and, because a request is an event, the audit feed announces it to staff and records it in the searchable log — so OperServ LOGSEARCH finds a ticket by any word, the same trail as reports. A user can CANCEL their own open ticket. Operators work the queue: LIST [ALL], VIEW, TAKE (claim), NEXT (claim the oldest unassigned), CLOSE. Filing is rate-limited. Opt-in. That completes the six third-party modules — all interconnected: they share the account/channel/oper identity, the event-sourced store, and the one audit/incident trail.
8 lines
207 B
TOML
8 lines
207 B
TOML
[package]
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name = "fedserv-helpserv"
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version = "0.0.1"
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edition = "2021"
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description = "HelpServ: a help-desk queue — users ask, operators take and answer."
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[dependencies]
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fedserv-api = { path = "../api" }
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