Users open tickets with REQUEST (or HELPME); the queue is event-sourced
and, because a request is an event, the audit feed announces it to staff
and records it in the searchable log — so OperServ LOGSEARCH finds a ticket
by any word, the same trail as reports. A user can CANCEL their own open
ticket. Operators work the queue: LIST [ALL], VIEW, TAKE (claim), NEXT
(claim the oldest unassigned), CLOSE. Filing is rate-limited. Opt-in.
That completes the six third-party modules — all interconnected: they
share the account/channel/oper identity, the event-sourced store, and the
one audit/incident trail.
Jean
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